SARS contact us


contact centre
  • CALL : 084-196 4468
  • Website :
  • Address : Lehae La Sars, 299 Bronkhorst ST. Nieuw Muckleneuk, Pretoria

About SARS

Need answers from someone at SARS? Contact us business directory offer you direct access to SARS contact details. call the number above to get straight through to the customer services department at SARS (VAS rates apply, free minutes dont apply) Quick and easy access to the SARS call centre for questions regarding Government services, general enquiries, applications, payments and more.

SARS Qverview

The South African Revenue Service (SARS) is the nation’s tax collecting authority. It was established in terms of the South African Revenue Service Act 34 of 1997 as an autonomous agency, which was responsible for administering the South African tax system and customs service.

SARS responsibilities are to:
Collect and administer all national taxes, duties and levies
Collect revenue that may be imposed under any other legislation as agreed on between SARS and a state entity entitled to the revenue
Provide a customs service that facilitates trade, maximises revenue collection and protects our borders from illegal importation and exportation of goods, and
Advise the Minister of Finance on all revenue matters.

Sars are heedful of the role of taxation in nation-building and therefore deem the tax system as an asset that belongs to the nation.

SARS encourages compliance with tax and customs law to ensure that everyone pays their fair share. The company do so in a manner that does not unduly impede trade, economic growth and development by imposing excessive and unfair administrative burden on taxpayers, traders and businesses and to achieve compliance in the most efficient and cost effective manner.

Their approach to promoting compliance is based on three principles. They must make taxpayers aware of their obligations, make it easy to meet them and act against those who break the law.


You may also be interested in:

SASSA contact details     GEMS contact details     ESKOM contact details

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5 Comments on the SARS customer care experience

  1. SARS used to be the centre of excellence…but what I am expriencing today is a total disaster at Nelspruit branch. Have been here at is 12:35 not been helped. What is going on at SARS. Just to update banking details it takes more than hour…does it worth it…totaly no. Worst of all the floor staff have no idea how their colleagues are working..theirs is just to tab and issue the numbers…this officialsshould rather be on counters helping with the backlog. Just fed up…please go back
    to the way we know you. Dont make us feel bored and see SARS as a typical inefficient government istitution

    1. SARS has got pathetic false promises. I am already on case number 9 and escalation case number 2. Done my returns in September still no refund. Yet we get charged heavy penalties when we late on returns. The call centre have untrained people that cannot help and hold information from us. Every step they make is a new 30 to 60 days. What the hell. Every 20 days they make a movement on the matter then we wait another 60 days. This is very unprofessional and I agree that this department is in fact like the rest. SARS has lost its service to us. There is no number that we can even escalate this to senior management. All of them are untouchable. Why have directors and senior management that WE pay for if we cannot contact them. So the people on the floor are protected by the system. So I ask ” what is the directors and senior management doing ? ” and we are paying.

  2. I went to do my tax return last year an I’m owning sars just wanted to find out if it is possible to pay it off on a monthly basis with a fixed debit order. Please contact me for more info

  3. I submitted my returns September 2014. had some penalties my returns was send to the auditors in October 2014. up to now January 2015 my returns has not been completed and contacting the contact centre is a waste of time for they do not know what is the progress on my returns. and it has cost me a lot of money in phone calls this far. does SARS not have any other means of correspondence like an email address through witch one can communicate. they say 21 days to be audited and we are in moth 4 already!!!!!!!!!!!!!! it is pathetic really!!!!!!!!!!!!!!!!!!!!

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