nsfas contact us


Contact Centre
  • CALL: 084-196 1019
  • Website: www.nsfas.org.za
  • Address : Private Bag X1, Plumstead 7801, South Africa


Need answers from someone at NSFAS? Contact us business directory offer you quick and easy access to NSFAS contact details. call the number above and get straight through to the customer services and customer care call centre of NSFAS (VAS rates apply, free minutes don’t apply) get answers to all your questions regarding online application, student loan, study loans, students support  and more…

NSFAS Overview

NSFAS, with a motto of Tomorrow Starts Now an efficient and effective provider of financial aid to students from poor and working class families in a sustainable manner that promotes access to, and success in, higher and further education and training in pursuit of South Africa’s national and human resource development goals.

National Student Financial Aid Scheme (NSFAS) is a statutory body, funded primarily by the South African National Department of Education and Training, which provides study loans to academically able but financially needy students who wish to study at one of South Africa’s public institutions of higher education. NSFAS assists students who have the academic potential to succeed at university and who qualify in terms of the NSFAS Means Test for financial aid.

The mission statement is made up of three distinct elements which describe why NSFAS exists, what they do, and the impact on their constituency:

1.    NSFAS exists to provide financial aid to eligible students at public TVET colleges and public universities.

2.    NSFAS identifies eligible students, provides loans and bursaries and collects student loan repayments to replenish the funds available for future generations of students.

3.    NSFAS supports access to, and success in, higher education and training for students from poor and working class families who would otherwise not be able to afford to study.

A variety of NSFAS bursaries exist, each with its own criteria. A NSFAS bursary is an award that a student receives upon application for such funding. This bursary award does not have to be repaid, if the student however does not wish to adhere to the bursary conditions such br

ursary is reverted to a loan. This loan will have to be repaid with interest.


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4 Comments on the NSFAS customer care experience

  1. was not happy to be told that my application is not in their system,but i have received a confermation that my application
    has been received and for further information or queiries i should use my id as a reference

    1. NSFAS failed to send me sms to sign my LOP form and i was not able to buy prescribed books.I have to copy
      them.I have strive calling them for several time and i get the same answer we are procesing and now its exam time they are still procesing.

  2. Hi guys
    My name is Lungelo I was studying by NFSAS in 2011, I have been unemployed since I graduated. Now I have a PC job but currently studying at Unisa now for a short term certificate. But I have just received a call from a collection agency saying I have been handed over to the lawyers without NFSAS calling me. To me it seems unfair because you guys did not contact me. You just handed me over to the lawyers. I am willing to pay what I’m awing but right now I’m studying and doing everything on my own but how am I going to get a job when you buys are handing me over coz I am going to be blacklisted now. If there is a way to assist me please do coz I’m stressed right now.

  3. I have completed my studies this year. Not yet working but Nsfas office call me almost every day. I am not happy with that……if m ok , i wil come back to u n pay the money i owe u..hw can i run away while u helped me to attain ma qualification .

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