mweb contact us


sales, support
  • CALL : 087-700 5000
  • Website :
  • Address : 100 Fairway Close, Parow, Cape Town

About MWEB

Need answers from someone at MWEB? Contact Us business directory offer you direct access to your MWEB contact details. call the number above to get straight through to the customer services department at MWEB (VAS rates apply, free minutes dont apply) Quick and easy access to the MWEB call centre for questions regarding your account, upgrades, support, ADSL, special offers, faults, complaints and more.

MWEB Overview

MWEB is known to be the second largest Internet Service Provider in South Africa. It offers a range of internet access offerings, differentiated tools and services to approximately 320 000 customer. The company comprises three main divisions: MWEB Connect, which is focused on the Residential and Small business market, MWEB Business which offers products and services for medium and large businesses to integrate their IT infrastructure and business processes with the Internet, and MWEB WiFi, a new division providing high-speed Uncapped WiFi in public areas for consumers and businesses. MWEB also launched dial-up internet in South Africa with the Big Black Box in 1997.

MWEB is owned by Multichoice South Africa, a subsidiary of JSE-listed Naspers media group. The ISP operates nationally, with its headquarters in Cape Town and offices in the cities of Johannesburg and Durban. The company has five retail stores in South Africa, in Johannesburg, Pretoria, Cape Town, and Durban.


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5 Comments on the MWEB customer care experience

  1. I’ve been trying to contact the sales department for two days now without any luck. I want more info on a with fi rooter and fees please.
    Can someone please contact me

  2. #mwebmustfall #mwebmustfall
    I have been using mweb services for not more than 2 months. But believe me, for this small time I’ve spent with them, I would never encourage anyone to use their services. I have two full weeks without network, when I call all I get is “The matter will be resolved.” Tell your friend to tell his friends to inform his family and friends that NEVER should anyone use this stupid network services.

  3. Have had connection problems for 7 weeks now. Reported it daily to mweb. Every 4th day a technical guy calls telling me they will look into it- never do – problem still persists!!!
    Pathetic!!!! lodging a complaint at ICASA

  4. Hi, please let me know what your service desk operating hours are. Also, the volume on the voice message is very low so I cannot hear if I am to follow an instruction to get through to the service desk.

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It is hereby clarified that this site is not related in any way to any of its listed business, companies, institutions and organisations. the site is just incorporates their contact details information as published across the various media channels. in addition to the indexing service, the site is also routing the users who actively initiate calls to the VAS numbers appear on the site to the relevant department they seek to call or contact. it is hereby clarified that the site and/or its editors and/or its owners will not be responsible for the actual content and/or services and/or the quality of services and/or the waiting time for a call centre agent provided by these companies, business, institutions and organisations.

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