GEMS contact us


Call centre
  • CALL : 084-196 4479
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  • Call Centre operating hours : Mon to Fri 08h00-17h00, Sat 08h00-12h00

About GEMS

Need answers from someone at GEMS? Contact us business directory offer you direct access to GEMS contact details. call the number above to get straight through to the customer services department at GEMS (VAS rates apply, free minutes dont apply) Quick and easy access to the GEMS call centre for questions regarding Government services, general enquiries, government employees, health care, medical aid, applications, payments and more.

GEMS Overview

GEMS is the one who provide the health care needs of African people especially the Government employees. They offer five excellent healthcare benefit options: Sapphire, Beryl, Ruby, Emerald and Onyx. Their goal is to help public service employees and their families to get the best possible healthcare at the most affordable rate. They were registered January 2005.

The beginning of GEMS was a historic moment when in 2002, Cabinet approved a framework policy on a restricted (closed) medical scheme for further development by an interdepartmental working group (departments of Public Service and Administration, National Treasury, Health, Education, Correctional Services and SAPS). The approved framework policy centered on the principles of equity, efficiency and differentiation:

The implementation of GEMS fulfils government’s policy objectives regarding the restructuring of available medical cover. GEMS achieves the promotion of equitable access to comprehensive and affordable health care benefits by all public service employees and provides lower income earners with greater access to this benefit. The implementation of GEMS also sets an example to other employers by demonstrating that innovative medical benefits can be made available to all employees.

Implementing GEMS also provides government with greater control over the money it currently contributes to the private healthcare sector and also over the selection and quality of healthcare benefits to which its employees contribute.

Government is empowered through GEMS to provide more employees with an opportunity to improve their health and wellbeing – in turn impacting positively on improved productivity levels in the public service.

GEMS also achieves unique synergies with the work currently being performed by the Department of Health. Nearly two million beneficiaries have already been enrolled on GEMS, through the promotion of greater access to the employer subsidy.

The implementation of GEMS also supports the work performed by the Department of Health on National Health Insurance and the establishment of the Risk Equalisation Fund. GEMS is committed to delivering access to equitable, comprehensive and sustainable benefits to all public service employees.


You may also be interested in:

SASSA contact details     CIPRO contact details     CIPC contact details

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3 Comments on the GEMS customer care experience

  1. SAdly, they neglect their members very badly. I have been promised delivery of essential chronic medication for months now and to date it’s only empty promises I have received. They don’t honour their obligations, yet we pay regularly our dues to them. Very sad!!! And it means that they don’t care about our health at all. I am desperate for the medication, but Gems is becoming more and more arrogant. I request a Tax certificate over a month ago and still no response. The tax office has not received my returns yet as I await Gems.

  2. I am a provider and their menu options which have changed 2015 do not give providers an option. When one finally gets to an agent they will either put you on hold or put the phone down. This is unnecessary money spent on the phone. The dental administrator’s call centre is worse. MHG transfers calls to the administrator which often is dropped then one has to start over. REALLY!!!!

  3. Teachers were conned into joining GEMS. The premiums go up every year but the benefits are decreased. We are paying in more and more out of our pockets. To give an example, I am on Onyx the Rolls Royce of packages, my wife had to go for a Gastroscopy and colonoscopy. The bill came to R 5338, Gems paid only R 1568,60, I must pay R 3768,60 from my pocket. Well done GEMS you are forcing your members to go back to the State Hospitals to sit and wait for hours and days to be helped. I told the lady who I spoke to you are pathetic, no other word can describe your service. My son just had a neck operation I must pay in R 2600 because Gems do not pay the costs. Medication is another problem, you never leave the pharmacy without paying at least a R 100. A warning to teachers stay away from GEMS. I hope the CEO or other officials read these comments and react to them, time has come that our Unions do their job and start warning their members to stay away from you. I was member of Medihelp and Metropolitan Health and never had this type of treatment.

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