edgars contact us


Call centre
  • CALL : 084-196 1030
  • Website : www.edgars.co.za
  • Address : Press Avenue Crown Mines, Johannesburg

About Edgars

Need answers from someone at Edgars? Contact us business direcotry offer you direct access to Edgars contact details. call the number above to get straight through to the customer services department at Edgars (VAS rates apply, free minutes dont apply) Quick and easy access to the Edgars call centre for questions regarding your account, special offers, points, cards, complaints and more.

Edgars Overview

Edgars is a national department store serving middle and upper income families of southern Africa with value priced essentials, bona fide national and international brands and appropriate fashion. It aims to be the retail service leader in clothing, footwear, textiles, accessories and cosmetics. Edgars is a dominant force in every community it serves. The chain offers clear value to customers on price, quality and being in stock of the most wanted products.

Edgars also offers a wide choice of payment options with its different account types. These include the Edgars Thank U Account card and the Edgars Thank U cash card, both of which earn the customer loyalty points. All other Edcon Thank U cards as well as all major bank cards are also welcome in Edgars.

In addition to the main Edgars retail brand, the chain incorporates a number of stand-alone specialty stores bearing the Edgars identification including Red Square (cosmetics) and Accessoreyes (sunglasses). These stores are also housed within selected Edgars stores.

Edgars also markets a select range of financial products. For this purpose Edgars is a representative of Hollard Life Assurance Company Ltd and The Hollard Insurance Company Ltd, both of which are licensed Financial Services Providers.


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8 Comments on the Edgars customer care experience

  1. I am very dissatisfied with Edgars’s new method introduced to process purchases made on account at CNA. I object to signing on a digital screen that does not reflect the transactions being processed. Surely forcing customers to sign for purchases without showing them what they are signing for is in breach of the consumer protection act. If errors are made by the cashier, the customers only opportunity to query the transaction is only after you have committed your signature to a blank screen and have received your printed out slip. If this situation isn’t remedied, I will be closing my account.

  2. I worked for Edgars Greenacres on a part time basis for thirteen days during this month Dec 2014. It was my first work experience. I am so disappointed that I worked for five days and got paid R317.78 I continued working the next week for four days and got paid R130.00 Nothing is done at branch level to address my complaint. I am bitterly disappointed due to this experience “working for Edgars” during the holidays. I am not alone in this situation, other young girls prefer to abandon ship without being paid their fair wages due to their personal and disadvantaged position. I sincerely hope that this issue will be speedily addressed. It is unfair to have these poor girls work like slaves without the promised and agreed rates of pay.

  3. I received the worst service at Edgars Ermelo today. I returned a bag and the manager ask why did I buy it if I was going to return it which was very rude. I told her it didn’t match and she rudely said maybe I used it in front of other customers. It had the price tag on and this was very stupid. I use to rate Edgars as the best when it comes to service. What makes it worse the woman is a store manager. Very disappointing really.

  4. Hi I opened an account on Saturday BT I haven’t heard anything from you, I need to know whether it has been approved or not…Thnx!!!

  5. I bought a summer bag which I bought December early for vacation but unfortunately my bag on my way to Cape Town torn apart and it end up being a mass. I will like to find out can a return it back since I bought with account and lost my receipt.. Regards H. Matsoso

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