Customer Services by Internet service providers in South Africa

There are some guidelines that can be followed simply with instructions over the phone to customers for their internet issues. In South Africa the troubleshooting is handled by a few guidelines recommended by the biggest ISP’s in South Africa: Telkom ADSL support, MWEB support, Afrihost support and Web Africa support:

Trouble shooting guide for ADSL support:

When experiencing slow, interrupted Internet connection or no connectivity, exercise these steps to get back your connection-

  • Do not press the reset button at the back of the modem as this will set it back to factory settings and so all the settings you have done on your modem will not be found.
  • Make sure that the ADSL telephone line is alive and shows the dial tone.
  • The micro filters should be in place and with the right connections
  • Check the LED to make sure the power is switched in the modem.
  • Check all the connections between the server, computer and modem. The proper lights should be seen and verified.
  • Confirm that the ADSL link LED is switched on and not blinking. If it is blinking, then it could be an indication of the ADSL line being faulty. If it is completely switched off then the modem may be at fault.
  • Check the PPP/ DSL ACT LED lights. If the LED is not on, the configuration may be the one that is incorrect. In this case, check the configuration with your ISP.
  • Try switching off your modem connection and wait for at least thirty seconds before turning it on again.
  • Verify if the Firewall settings are in place. If incorrect, this may be the one preventing or blocking the connection to the internet.
  • Make sure no viruses have attacked your computer or server. Viruses are known to slow or resist access to net connectivity as they can replete the memory and all the resources.
  • Even if the telephone lines are noisy, check and see if the ADSL is working fine.
  • Check for the Wi-Fi connectivity, ADSL service or LAN will not be available if the same is limited or not connected at all.
  • If telephone connection is fine, see if the router is synchronizing well.
  • Attempt to reboot the computer or server.
  • Refer to manuals that guide you with step by step instructions for the right connectivity. Follow their terms and conditions diligently to avoid re-work. If you still get errors with messages such as the page being unable to be displayed or anything similar along the same lines, it is a clear indication that your internet connectivity is the problem.
  • Telephone lines can also be the cause of disturbed connectivity. Your line could be noisy, the speech in the incoming and outgoing calls can sound faint there could be no tone at all after you dial, at times the lines will work but intermittently or faulty outdoor extension lines can cause such troubles.
  • This could be for any number of reasons and so at this point, it is best to contact your call center for instructions and help.

If all the above steps do not work, then you can always contact the helpline.

Top 5 Customer services in South Africa

Customer Service as the name suggests, enables a company to offer help and guidance to their customers in case they face any emergencies or issues. This is usually done over the phone or by email. You may not realize it but in the absence of customer service, it would be extremely difficult for any organization to function effectively. Given below are some of the top customer services that you will come across in South Africa. These are the companies that have consistently managed to perform and offer best value to their customers.


With its head office located in Johannesburg in South Africa, Vodacom has consistently strived to offer excellent support to their customers through their Vodacom customer care. The services that they offer range from mobile voice and data to messaging and converged services that is spread across a population of 60 million customers. In addition to South Africa, their tremendous success led to expanding their networks to the Democratic Republic of Congo, Tanzania, Lesotho and Mozambique. In addition to the mobile services, Vodacom also extends their range of services to those involving business across 40 different countries spread throughout the continent of Africa.


Since its inception in 1994, MTN has gained the valuable trust of over 152 million subscribers and still continues to grow at a rapid pace. Innovation is what they thrive on and the MTN Customer care continues to offer guidance and assistance to their loyal customers, which in turn leads to a constant growth in the same. What makes MTN a success is the fact that they constantly strive to come up with new innovative ways to offer the best services to their customers like putting up submarine cables in order to strengthen the internet broadband connectivity.

Cell C:

Cell C Customer care is at the forefront and constantly makes an effort to give the best of the mobile communication world to their customers. Their main aim is to make sure that there is a positive impact on the lifestyle of customers through their services. Cell C firmly believes in bringing the future into the present and therefore, they make use of the most cutting edge technology that is also affordable at the same time. This combined with their exceptional customer care makes for one of the best and most successful customer services in South Africa.


Credibility is what Telkom considers the most important factor and it is through their Telkom customer care that they help build strong and healthy relationships with their loyal customers. Their networks are of the highest quality and they constantly try to come up with new and innovative means to offer services to their customers.


DSTV is a satellite network in South Africa and they offer the best and the latest offerings in television from all over the globe. With DSTV contact details you can get in touch to experience entertainment like never before.