Vodacom contact us


customer care
  • Direct number : 082-111
  • Website : www.vodacom.co.za
  • Address : 082 Vodacom Boulavard, Voda Valley, Midrand, JHB

About Vodacom

Need answers from someone at Vodacom? Contact us business directory offer you direct access to Vodacom contact details. call the number above to get straight through to the customer services department at Vodacom (VAS rates apply, free minutes dont apply) Quick and easy access to the Vodacom call centre for questions regarding your account, upgrades, special offers, faults, complaints and more.


Vodacom is a leading African mobile communications company providing a wide range of services including mobile voice, messaging, data and converged services to more than 60 million customers.

Vodacom is also the number-one provider deploying 3G, 4G and UMTS networks in South Africa and is also offering HSPA+ 21.1 Mbit/s, HSUPA (2100 MHz) and 42 Mbit/s. LTE should become commercially available by the end of 2012.[6] In terms of other technology Vodacom has its hand in Wi-Fi,WiMAX and LTE. Vodacom to date is upgrading the whole South African system to introduce these new technologies.

The mobile company also offer business managed services to enterprises in over 40 countries across Africa. Vodacom is majority owned by Vodafone, one of the world’s largest mobile communications companies by revenue. They are are listed on the JSE Limited and the head office is based in Johannesburg, South Africa.

There are 14 Comments on the Vodacom customer service experience

  1. I’m experiencing problems with my BIS for the past two days and struggling to get through to the customer service.

    Thank you

  2. Hi

    I am a customer of Vodacom for so many years no that is seems like there bill is wrong they cant give me answers they can take my money but no answers this needs to be checked for seven days i mean that just shows you that they are not even sure they need to check everything i have 5gb wifi from vodacom and my mobile data is off but they still charged me for data usage i want my money refunded or this will be the last contract i have with vodacom

  3. Hi I got my 5s Apple in March. After a stormy delivery of my phone at tiger valley , another nightmare awaited me. Up to date I cannot download any apps, my whattsapp has no connection to my photos… All thanks to the wonderful guy at voda shop in tiger valley, who robbed me of R 250 bucks for nothing and the despair of again buying an iPhone. Well done to him at the voda shop upstairs in tiger alley I hate I phone cos it’s user unfriendly. I would appreciate it if somebody can help. Thanks

  4. I am VERY UNHAPPY with Vodacom so called services? I recently upgraded my phone by the upgrade centre 0821959 I was on a top up R135 the lady said if i down grade there will be a penalty, so she said why don”t I upgrade to a top 150 I WAS NEVER INFORMED ABOUT THE OTHER COST THAT WERE INCLUDED NOW I HAVE A STATMENT OF R854 IS THIS A JOKE FROM VODACOM. I HAVE TWO CELLPHONE CONTRACTS VODACOM EVEN SENT ME A TEXT THAT MY AMOUNT FOR DECEMBER WILL BE R427. i was not informed about this other amount if this does not get sorted out i will take this further!!!!!!!

  5. I am experiencing extremely bad service from vodacom direct. Kim from vodacom direct promised to call me more than three months ago but to no avail. I lodge a new complaint on 7 October 2014 and your consultant promised to respond within 48 hours but to no avail. Why is vodacom avoiding my complaint?

  6. i have logged 4 calls since November. I have all the reference numbers. I have been paying for data 1 gig a month month since November. November I only got 500 meg but paid 149.00. December I am paying 149.00 which is on my statement. I have received no data. I want vodacom to contact me immediately and reverse all payments deducted or credit my account with outstanding data. Please contact me urgently via above email

  7. I have being trying to convert 2 contracts that have come to an end to Pre-paid. I have phoned the 0821958 six or seven times over the last 3 days – some calls take over 20 minutes – and I still dont have what they said they would send as confirmation of the change over. I have spoken to one consultant twice (Hunadi),and left a message for her to contact me with another consultant-No Joy. Then I spoke to another consultant (Lesego) who assured me I would receive the required documentation shortly……..Still Nothing.
    Due to this unacceptable service when my other 2 contracts expire I will not renew with vodacom and rather take contracts with 8ta who so far have given me great service.

  8. I am very disappointed in the Service by Vodacom.

    In Oct. 2014 I lodged a complaint with Vocacom, about my almost R10.000 roaming bill for 1 day.
    The consultant responded tah tteh same has happened to another lady, with the pomise to have it sored out in 7 days. Up to day, no respons, except for numerous voice messages about the oustanding payment, almost 4 times a day.

  9. I,m a long time customer from vodacom.They can take my money,but when I want to upgrade vodacom got no service.I want to upgrade,but I’m waiting almost a week to get feedback from vodacom.I spoke to a consultant at Mimosa mall Bloemfontein branch.The consultant said,I’ll be contacted,but as far no one phoned me.

  10. I have upgraded my 2 sons contracts on the 5 th Dec 2014 telephonically , the promotion was on the Samsung S4 (mini) LTE , for R199 per month, I picked up the on the 8 th Dec 2014 , when got home we realized this is not a LTE, it’s the standard , we went back to shop and explained , then she said it’s not a problem , they will order the correct (LTE) phone, she phoned me back to say she can’t give me the same ‘contract’ on the LTE phone anymore , I must pay more per month (R229) per contract now , to get the LTE….because this special was only until the 7th of Dec 2014 – so I spoke with my 2 sons and agreed we will keep the existing older type phones…..but with this “Vodacom” also give a gift with every contract , we opted for the Scull Candy headphone , and also here they promised the headphones will be there on the 8 th of Dec 2014 …then they promised the 11 th Dec 2014 and when I phoned yesterday they said its on back order , and have no idea when I will receive it …so when I asked who can I phone from “Vodacom Chatz” , they say I must phone ’082111″ (Vodacom enquiries) . I have never been treated liked this on any of my ’4′ “VODACOM” contract I have….

  11. I receive great service from a teleperformance consutant in who is in cape town by the name Thandokazi Mtusikazi appreciate the great service and you made my feel good about being with Vodacom keep it up we need more like you.I RATE YOU 10 AND YES YOU DID SOLVE MY QUERY

  12. Just want to send my feedback regarding a matter I had with free smses, I called in and spoke to Rejoice Sobudula, who was not helpful in my opinion, I then requested to speak to her superior Tintswalo who is her Team Leader, she was very helpful in explaining what I had queried with the same information I gave to the consultant Rejoice, who surprisingly could not get into my account, for that I say to Tintswalo thank you for the efficient manner in which you handled my query, I went from being irate to a happy customer.

  13. Good Morning,

    I have been a Vodacom client for more than 15 years now, I have paid my account on time every time without delay, I experienced problems on my handset and submitted it for repairs, The service I receive is absolutely poor, there is more excuses than solutions, its an excuses upon an excuse, they informed me it will take 2 to 3 weeks to repair, it took your Vodacom team 3 and a half weeks to only provide me with a quote to repair a screen, its a no-brainer, if I can have a solution for every time the Vodacom team promised to call me back or react to an enquiry I would have had a lot less problems now, your service is poor, its a disgrace, but if you want to sell me something, 10 people want to talk to me at once, I am a disappointed and unhappy customer I have already paid for the phone to be repaired, but still they take they’re sweet time to do even the repair.

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