MultiChoice contact us

Multichoice

call centre
  • CALL : 084-196 1399
  • Website : www.multichoice.co.za
  • Address : 251 Oak Avenue, Ferndale, Randburg, 2194

About Multichoice

Need answers from someone at Multichoice? Contact us business directory offer you direct access to Multichoice contact details. call the number above to get straight through to the customer services department at Multichoice (VAS rates apply, free minutes dont apply) Quick and easy access to the Multichoice call centre for questions regarding your account, customer support, upgrades, special offers, faults, complaints and more.

MultiChoice Overview

MultiChoice is a pay-media company which offers the DStv service both locally and across the African continent. MultiChoice South Africa’s activities involve the operation of Pay-Television and internet subscriber platforms. The MultiChoice South Africa group includes the digital satellite Pay-Television business (“DStv”), which has been in operation since 1995.

Other businesses in the group are;

M-Net (delivers thematic channels and exclusive content to DStv subscribers) and SuperSport (provides comprehensive coverage of local and global sport), DStv Media Sales (commercial airtime sales and on-air sponsorship), DStv Digital Media (a division of MultiChoice and oversees the development of emerging platforms and products for the group), MWEB (internet service provider), Commerce Zone (e-procurement solutions) and Smart Village (gated community services) also form part of the group.

MultiChoice’s involvement in South Africa goes beyond it’s core business. Through its corporate social investment, the company actively participates in social transformation and, through technology, enables individuals and communities to help themselves.

MultiChoice South Africa grew out of this subscriber management division. Today it’s the leading pay TV operator in South Africa and services some five million subscribers. In the late 80s, M-Net embarked on a drive to expand its operations beyond the borders of South Africa. Its visionary founder Koos Bekker wanted the company to position itself as a progressive pan-African entity. The breakthrough came when they were awarded a license in Namibia in 1991, quickly followed by a host of other countries. MultiChoice Africa came into being in 1996 and currently services three million subscribers.

 

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16 Comments on the Multichoice customer care experience

  1. I am unable to rate the service as there is no service, ALL of the Contact numbers are unavailable, engaged or incorrect.

    Service – Extremely poor.

  2. I called multichoice today 3 times asking to be reconnected after been cut off on Sunday morning. I was told I will be reconnected. I called again till my airtime was depleted while I was talking to the agent and m still not connected. Great service. …

  3. So typical again of a useless call or client service centre – I phoned to register a complaint being warned about not eating bats or monkeys. Really Multichoice!!! Your agent had no idea how to handle the complaint. She was only interested handling a decoder or financial problem. I asked to be put through to a senior person. This person was equally useless. What are there names you may ask. I do not know since they refused to give their formal names and how to spell it. Well done Multichoice – pathetic!!!

  4. Your client or customer service is appalling I am still sitting with the same problems after repeated attempts to get help.

    All you are good at is to defraud us customers of hard earned cash. I regret making contact with Multichoice

  5. I hav been experiencing dis problm of my dstv going on nd off though I paid 4 some months nw nd everytym I mus call taking lots of my airtym,really I neva cum across wth people who treating their customers dis badly

  6. Your employees knowledge of faults and advise is putret.
    Your agents let me hold on thrice for 20-25 minutes.
    Please train your staff.

  7. Hi I am a prepaid customer and to speak to a consultant takes almost 5 min and is costing money. Then the operator does not even understand me and I have to explain my problem over and over. At the end I am sitting on 15-20 minutes wasting airtime’ guys get this right…

  8. On Sunday I called the customer care line and on the three attempts, I was cut off and none of the three assisting me tried to call me back or could resolve the issue I had. Yesterday I drove to Multichoice Customer Care and the chap behind the counter identified the problem after about 10 minutes and also could not assist me. I then asked for his supervisor who took interest in my problem and said that my issue needed to be escalated to a management level. I was guaranteed a response within 48 hours. I made recommendation to include in the escalation a possible resolve to my problem which they should consider. I was most surprised when Lebogang Maila, the supervisor I had spoken to, phoned be back within an hour advising me that my recommendation had been accepted and that my problem was now resolved. Please pass on my thanks and appreciation to Lebogang for her prompt actions and attending to this on a personal level, I did not expect this to be fixed so quickly, regards Trevor

  9. Terrible service from call centre and online correspondence. My husband emailed numerous times, months now, complaint about dstv app not working. He called the customer care line numerous times and they useless and cannot help. Need a supervisor to call my husband

  10. Your call centre is completely utterly useless!!!!! They are offline and can’t seem to assist whenever you need assistance. This happens every time we call. Totally ridiculous service. Shows that multichoice is not at all interested in their customers, just our money!!!!!!!

  11. I was looking for The Bridge. so I went into your app for your shows and entered The Bridge. Only to be advised that it could not be located. On further delving I did discover the program on Channel 126. Now having it on my screen I again put the query in for The Bridge only to get that it could not be located even though it was on my IPad screen. It would appear that something needs to be looked at to ensure that the system gives the correct answers.
    I am an avid user of your facility and are therefore concerned that the right answers are provided on serching for program availability.
    Thanks Guy Duckworth. Trust you will advise me of your findings.

  12. Every time i connect my holiday decoder and disconnect it there is issues on my account. This time i received a message on my screen that i need to pay more than R1000 and after i spoke to one of your consultants he informed me that there is a mistake with the amount and he will rectify it. I didnt receive any message again on any outstanding amount but this morning my service were suspended. I used to have a debit order and after numerous problems i canceled it. I am very hesitant to get a new debit order since i have to spend hours on the phone to get my account sorted out.
    Please employ some competent people tomanage your customers accounts since i think i am not the only person with this problem.

    Regards

  13. I hereby letting you know that I am cancelling my stop order as from today 20/02/2015 as per agreement. I will pay manually .

    I hope you will receive this in good order.

    your truly
    DORIS


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